How long will my order take to arrive?
All orders placed before 9am will be processed and dispatched the same business day. We use Australia Post for all of our orders, we cannot guarantee delivery times, below is an estimate of how long your order may take. Please note: peak season times such as Christmas, please add additional days as Australia Post deliveries tend to take longer at these times.
|Destination||Standard Delivery||Express Delivery|
|Brisbane||1-3 business days||Next Business Day|
|Sydney||1-3 business days||Next Business Day|
|Melbourne||1-3 business days||Next Business Day|
(CBD + Metro)
|5-6 business days||Next Business Day|
|Rest of South Australia||4 business days||2-3 Business Days|
|Perth CBD||5-6 business days||Next Business Day|
|Rest of Western Australia||Up to 7 business days||2-4 Business Days|
|Hobart and Launceston (CBD)||5-6 business days||Next Business Day|
|Tasmania Other||Up to 7 business days||2-4 Business Days|
|Darwin (CBD)||Up to 7 business days||2-3 Business Days|
|Northern Territory Other||Up to 7 business days||2-3 Business Days|
|Regional Australia||5-7+ business days||2-6 + Business Days|
- How much is postage?
Orders over $99 receive free postage. If your order is under $99 a flat rate of $9.95 applies. We also offer express postage so that your order can get to you faster, a $15 flat rate applies.
- How will I know my order has been dispatched?
Once your order is dispatched we will send you an email confirming this along with a tracking number for your package and a link to Australia Post website so that you can track your package.
We do not accept returns due to change of mind. However, should your product be damaged in transit, faulty or incorrect, we will replace the item. For this to occur, the product must be in the original condition when it was received (eg. Unopened, unused) and we require notification within 7 days of receiving the product. All returns should be posted to: City Cave, 7 Bayswater st, Paddington 4064.