SHIPPING

How long will my order take to arrive?

All orders placed before 9am will be processed and dispatched the same business day. We use Australia Post for all of our orders, we cannot guarantee delivery times, below is an estimate of how long your order may take. Please note: peak season times such as Christmas, please add additional days as Australia Post deliveries tend to take longer at these times.

Destination Standard Delivery Express Delivery
Brisbane 1-3 business days Next Business Day
Sydney 1-3 business days Next Business Day
Melbourne 1-3 business days Next Business Day
Adelaide

(CBD + Metro)

5-6 business days Next Business Day
Rest of South Australia 4 business days 2-3 Business Days
Perth CBD 5-6 business days Next Business Day
Rest of Western Australia Up to 7 business days 2-4 Business Days
Hobart and Launceston (CBD) 5-6 business days Next Business Day
Tasmania Other Up to 7 business days 2-4 Business Days
Darwin (CBD) Up to 7 business days 2-3 Business Days
Northern Territory Other Up to 7 business days 2-3 Business Days
Regional Australia 5-7+ business days 2-6 + Business Days
  1. How much is postage?

Orders over $99 receive free postage. If your order is under $99 a flat rate of $9.95 applies. We also offer express postage so that your order can get to you faster, a $15 flat rate applies.

  1. How will I know my order has been dispatched?

Once your order is dispatched we will send you an email confirming this along with a tracking number for your package and a link to Australia Post website so that you can track your package.

RETURNS

We do not accept returns due to change of mind. However, should your product be damaged in transit, faulty or incorrect, we will replace the item. For this to occur, the product must be in the original condition when it was received (eg. Unopened, unused) and we require notification within 7 days of receiving the product.  All returns should be posted to:  City Cave, 7 Bayswater st, Paddington 4064.